Privacy & Cookies Policy

Last updated: 3 August 2026

This policy explains how Conformity Services LTD ("Conformity Services", "we", "us" or "our") collects and uses personal information when you visit conformityservices.co.uk, contact us or enquire about our services.

1. Who we are

Conformity Services LTD provides regulatory and product compliance consultancy services.

Contact address: 60 Tottenham Court Road, Office 564, London, England, W1T 2EW
Email: hello@conformityservices.co.uk
Telephone: 020 3432 1836

For personal information collected through this website and our general business enquiries, Conformity Services is normally the data controller.

2. Information we may collect

Depending on how you interact with us, we may collect:

your name, business name, job title and contact details;
the contents of enquiries, correspondence and consultation requests;
information you provide about products, markets or compliance requirements;
records of our communications and services discussed or supplied;
technical information such as IP address, browser type, device information, referring page and basic website activity; and
cookie preferences and information produced by cookies or similar technologies.

Please do not send sensitive personal information through the website unless it is necessary and we have agreed an appropriate way to receive it.

3. How we use information and our lawful bases

We use personal information only where we have a lawful basis under applicable UK data protection law. Depending on the circumstances, we may use information to:

respond to an enquiry and take steps requested before entering a contract;
provide and administer agreed services and manage our relationship with a client;
operate, secure, troubleshoot and improve the website and our business systems;
maintain appropriate business, accounting and compliance records;
protect our rights, prevent misuse and establish or defend legal claims;
meet legal, regulatory or professional obligations; and
send marketing communications where you have consented or where another lawful basis permits this, with a clear way to opt out.

The lawful bases we rely on may include contract, steps taken at your request before a contract, legitimate interests, legal obligation and consent. Where we rely on legitimate interests, we consider the effect on your rights and expect the use to be proportionate.

4. Cookies

Cookies are small files stored on a device. This website is hosted by Shopify and uses cookies or similar technologies needed to operate, secure and display the site. These may support functions such as navigation, security, network management and remembering privacy choices.

We will seek consent before using non-essential analytics or advertising cookies where the law requires it. If such tools are enabled, you can use the cookie controls made available on the website or your browser settings to accept, reject or remove them. Blocking essential cookies may affect how the website works.

Browser controls vary. You can find general information about managing cookies at the Information Commissioner's Office website.

5. Who we may share information with

We do not sell personal information. Where necessary for the purposes described above, we may share limited information with:

Shopify and other providers that host, secure or support this website and our business systems;
email, communications, document-management and professional service providers;
consultants or specialist providers involved in an agreed client service, subject to appropriate arrangements;
professional advisers, insurers, auditors and prospective purchasers of all or part of the business; and
courts, regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

Service providers may process information only for agreed purposes and must protect it appropriately.

6. International transfers

Some service providers may process information outside the United Kingdom. Where data protection law requires safeguards for an international transfer, we take reasonable steps to use an approved transfer mechanism or rely on another lawful exception. Shopify provides more information about its privacy practices on its own website.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, delivering services, meeting legal or accounting obligations and handling disputes. The period will depend on the nature of the information, our relationship with you and any applicable legal requirements. Information that is no longer required is deleted, anonymised or securely archived as appropriate.

8. Security

We use reasonable organisational and technical measures designed to protect personal information. No website, email system or internet transmission can be guaranteed completely secure, so please take care when deciding what information to send online.

9. Your rights

Depending on the circumstances and subject to legal exemptions, you may have rights to request access to, correction of or deletion of your personal information; restriction of or objection to processing; data portability; and withdrawal of consent. Withdrawing consent does not affect processing carried out before withdrawal.

To exercise a right, email hello@conformityservices.co.uk. We may need to verify your identity before acting on a request.

10. Complaints

Please contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner's Office. Details are available at ico.org.uk/make-a-complaint.

11. Changes to this policy

We may update this policy when our services, website technology or legal obligations change. The latest version will be published on this page with an updated date.